√ We first assess the soiling level, actually determine the type of soil (leading us to the best of 30 different detergent/spotters we carry on our vehicles!) and then determine pre-existing spot/stain issues as well as the best, most effective process to use BEFORE beginning the cleaning process. (Tell us your preferences!)
√ We have more than 6 fabric cleaning methods, 2-3 leather cleaning methods and 4+ carpet cleaning methods including hot water extraction (steam), low moisture (chemical dry), low moisture extraction (chemical dry extraction), dry soil extraction (pile lifting), and bonnet (spin pad). We sometimes combine methods to meet the needs of our customers.
√ We will return at no cost to our client for any spots, spills or stains or other soil that “returns” (wicks back) after we leave the premises, provided we are notified within thirty (30) days.
√ We follow up by telephone about 30 days after the work is completed to verify that the job was to the client’s full satisfaction. If, at that time, further service is necessary we will return to the job site we, at no additional cost, will again attempt to satisfy our client.
√ We always follow manufacturers recommendations when available and when those recommendations are limiting to dry solvent cleaning we attempt to find a less expensive, more effective method that is safe.
√ Ask about our in-home AND in-shop area rug, oriental and loose carpet cleaning!
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